Privacy Policy
Last updated: June 2026
Introduction
At Nina Nutrition, your trust matters. Whether you’re downloading a free guide, getting in touch about your health or joining our mailing list, we’re committed to protecting your personal information and handling it carefully, securely and transparently.
This Privacy Policy explains what personal information we collect through www.ninanutrition.com, how we use it, how we keep it safe and the choices you have regarding your data.
This Privacy Policy applies to visitors to our website. If you choose to become a client, you will receive separate Client Terms & Conditions and a Client Privacy & Consent Agreement explaining how your health information is collected and processed during your nutritional therapy programme.
Who we are
Nina Nutrition Ltd is the data controller responsible for the personal information collected through this website.
Nina Nutrition Ltd
Company Registration Number: 12895130
Registered Office: Riverside, Forebridge, Little Bedwyn, Marlborough, Wiltshire, SN8 3JS
Email: hello@ninanutrition.com
Telephone: 07751454249
What information we collect
Depending on how you interact with our website, we may collect the following information.
Information you provide
When you contact us, request a free resource or subscribe to our newsletter, we may collect:
- Your name
- Email address
- Telephone number (if provided)
- Information included in your enquiry
Please avoid sending confidential medical information through our website contact form. If you choose to become a client, your health information will be collected securely through our client management system.
Technical information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on our website
- Referring website
This information helps us understand how our website is being used, improve its performance and maintain security.
How we use your information
We use your information to:
- Respond to your enquiries.
- Arrange Health Discovery Calls.
- Send you the free resources you have requested.
- Send newsletters, recipes, health tips and updates where you have chosen to receive them.
- Improve the performance and content of our website.
- Maintain the security of our website.
- Meet our legal and regulatory obligations.
We will never sell your personal information to third parties.
Our lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases.
Consent
Where you subscribe to our mailing list or request a free downloadable resource, we rely on your consent.
You may withdraw your consent at any time by clicking the unsubscribe link in any email or by contacting us directly.
Legitimate Interests
Where you contact us with an enquiry, we process your information so that we can respond to your request and communicate with you appropriately.
Contract
If you decide to work with Nina Nutrition, we process your information to take steps before entering into a contract and to provide our services.
Legal Obligation
We may retain certain information where required by law, including accounting and tax records.
Health information
Our website is not intended for collecting sensitive health information.
If you choose to become a client, your health information will be collected securely through Practice Better as part of your consultation process.
Health information is classed as special category personal data under UK GDPR and is processed only where necessary to provide nutritional therapy services and in accordance with the relevant legal requirements.
Before your first consultation you will receive separate client privacy information explaining how your health records are collected, stored and used.
Email marketing
If you choose to join our mailing list, we may send you:
- Nutrition advice
- Recipes
- Health and wellbeing tips
- Newsletters
- Information about services, workshops or events
We use Zoho Campaigns to manage our email communications.
You may unsubscribe at any time using the unsubscribe link included in every email or by contacting us directly.
Health Discovery Calls
If you request a Health Discovery Call, we will use the information you provide to arrange and manage your appointment and to communicate with you about your enquiry.
If you decide not to become a client, we will only retain your information for as long as reasonably necessary unless we are legally required to keep it.
Third-party providers
We work with trusted service providers who help us operate our business. They only process your information where necessary and are required to keep it secure.
These providers may include:
- Practice Better (client management and appointments)
- Zoho Campaigns (email marketing)
- Stripe (online payments where applicable)
- Our website hosting provider
- Google Analytics (website analytics)
- Website security providers
Some providers may process information outside the UK. Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.
Cookies
Cookies are small text files placed on your device to help websites function effectively and improve your browsing experience.
Our website uses the following categories of cookies.
Essential cookies
These cookies are necessary for the operation and security of the website and cannot be switched off.
They include cookies that:
- enable website functionality
- support WordPress features
- allow our contact and newsletter forms to work correctly
- help protect our website from spam and malicious activity
Analytics cookies
With your consent, we may use Google Analytics to help us understand how visitors use our website.
Google Analytics collects information such as:
- pages visited
- time spent on the website
- how visitors found our website
- general browsing behaviour
This information is aggregated and does not directly identify you. It helps us improve our website, content and user experience.
Security cookies
Our website uses Google reCAPTCHA to help protect our forms from spam and automated abuse.
This service may collect information about your interaction with our website in accordance with Google’s Privacy Policy.
Embedded content
From time to time we may embed content from trusted third-party providers such as YouTube, Instagram or other social media platforms.
These providers may place their own cookies if you choose to interact with embedded content.
Managing cookies
When you first visit our website, you will be given the opportunity to accept or reject non-essential cookies.
You can also manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our website.
Data security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss, misuse, disclosure or alteration.
Although we take reasonable precautions to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.
How long we keep your information
We only keep personal information for as long as necessary.
Our typical retention periods are:
- Website enquiries: up to 12 months
- Newsletter subscribers: until you unsubscribe
- Client records: in accordance with our Client Privacy & Consent Agreement and professional obligations
- Financial records: normally six years in accordance with UK tax legislation
Where information is no longer required, it will be securely deleted.
Automated decision making
We do not use your personal information for automated decision-making or profiling.
Your rights
Under UK GDPR you have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where appropriate.
- Request restriction of processing.
- Object to processing based on legitimate interests.
- Request transfer of your information in certain circumstances.
- Withdraw consent where processing is based on consent.
If you would like to exercise any of these rights, please contact us using the details below.
Complaints
If you have any concerns about how your personal information has been handled, please contact us first. We will always do our best to resolve your concerns promptly and fairly.
Email: hello@ninanutrition.com
If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be published on this page together with the date of the most recent update.
Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Nina Nutrition Ltd. Riverside, Forebridge, Little Bedwyn, Marlborough, Wiltshire, SN8 3JS
Email: hello@ninanutrition.com
Telephone: 07751454249